Shipping and Order Information
Placing Online Orders.
Once you place and pay for an order, we send a message to our distribution centre to dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If the item you order is in stock we will courier your order to you within 48 hours.
Should we need to manufacture the order, we will notify that the product will take between 7 – 10 working days to manufacture, upon which, when completed, will be couriered to you. If you pay via credit card, we receive payment confirmation automatically as soon as you’ve paid. If you pay via EFT or bank deposit, your order will only be processed to our distribution centre within 24 hours of your payment clearing in our bank account.
Courier delivery takes 2 to 5 working days depending on the order’s destination.
Courier deliveries are made Monday to Friday between 9am and 5pm.
There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
Shipping and Rates.
Bobby Yarn nationwide South African shipping is serviced through a dedicated courier delivery company. Our courier partners, The Courier Guy, and the costs associated with deliveries are standard countrywide built-in as a flat rate of R99 when you checkout. This only applies to major centres in South Africa.
If you fall outside of these areas, the cost of delivery will be higher, R135 per delivery. All prices are for packages up to 5kg, if the weight exceeds this then the Bobby Yarn customer service team will be in touch to discuss any additional charges.
The Courier Guy will only complete a delivery if someone is on hand to physically sign for an order. This allows us to make sure you get the correct items that were ordered.
All product orders do include all packaging, insurance and handling costs. Please note: this applies to orders delivered within South Africa only. Bobby Yarn do not, unfortunately, handle any cross-border deliveries at present.
Order Shipping Notification.
Once the order has been placed, and our courier has been notified, you will then be notified by email of the order being dispatched. This email notification will include order and tracking information.